Privacy policy

Last updated: August 11, 2025

Shift Mate operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Shift Mate is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Additional Information Collected Through the Shift Mate App

If you use the Shift Mate mobile or web app, we may collect performance data related to your gig work, such as shift logs, earnings summaries, mileage, and app usage insights, solely to improve your experience and the accuracy of your data dashboard.

Email Communications

We may collect and use your email address to send educational emails, onboarding sequences, and promotional updates about Shift Mate and offers from pre-approved third party partners. You can opt out at any time using the unsubscribe link.

Referral and Contributor Programs

If you participate in our referral program, we may track your referral link or code activity to ensure proper crediting and prevent fraud. Referral data may be shared internally but not sold to third parties.

If you submit content such as screenshots, interviews, or testimonials through our Contributor Program, we may store and use this data for promotional or research purposes.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through your use of the Services — including data collected from your device (such as IP address, browser, or operating system), and through cookies or similar technologies used on our websites and apps.

  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. To perform our contract with you, fulfill orders, process payments, manage your account, and personalize your experience.

  • Marketing and Advertising. To send you promotional communications and show relevant ads on our site and third-party sites.

  • Security and Fraud Prevention. To authenticate your account, detect and investigate fraud or security incidents, and maintain a safe experience.

  • Communicating with You. For customer support, service updates, and other transactional communications.

  • Legal Compliance. To comply with legal obligations or enforce our rights.

How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify, our platform provider.

  • Vendors and service providers such as payment processors, IT providers, fulfillment partners, or analytics tools.

  • Marketing and business partners, for personalized advertising (if you haven’t opted out).

  • With your consent, for instance via integrations or when using social media widgets.

  • Affiliates and within our company.

  • During a business transaction, like a merger or acquisition.

Relationship with Shopify

Shopify hosts our Services and may collect data about your interactions across merchants to improve their platform. Learn more in the Shopify Consumer Privacy Policy. Depending on your location, you may also exercise rights via the Shopify Privacy Portal.

Third-Party Websites and Links

We’re not responsible for the privacy practices of third-party sites linked from our Services. We recommend reviewing their policies separately.

Security and Retention of Your Information

We use reasonable security measures, but no system is 100% secure. We retain data as long as needed for the purposes described in this policy or to comply with legal obligations.

Your Rights and Choices

Depending on your jurisdiction, your rights may include:

  • Access / Know

  • Delete

  • Correct

  • Portability

  • Opt-out of sale or sharing (for targeted advertising)

  • Manage communication preferences

To exercise your rights, contact us using the information below or visit Shopify’s privacy portal.

We may need to verify your identity or request authorization if submitted by an agent. You will not be discriminated against for exercising privacy rights.

International Transfers

Your data may be transferred outside your country. If so, we use standard contractual clauses or other valid mechanisms to ensure adequate protection.

Changes to This Policy

We may update this policy. The latest version will always be posted here with a revised "Last updated" date.

Contact

If you have questions or wish to exercise your rights, contact us at:

Email: info@shiftmateapp.com
Mail: 3945 Forbes Ave PMB 461 Pittsburgh, PA 15213