Get in touch

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Support FAQs

How do I report a bug or app error?

Please report any app bugs or glitches via our contact form. Please provide any applicable screenshots. If you're in the app you can also follow Menu -> Settings -> Help -> Feedback

We greatly appreciate your patience while we work on resolving any reported issues, your feedback helps us make ShiftMate better for everyone.

How do I reset my password?

If currently logged in: Go to Menu -> Settings -> Account -> Change Password

If not currently logged in: Please send us a message with your name and email address and we will reset your password. Self service password reset coming soon.

How can I follow app updates, bug fixes and more?

Follow us on X for the latest build versions, app updates, new features and more!

Support Known Issues (iOS)

  • iOS reservation holders: Some iOS reservation holders may not see their Premium account status when logging in for the first time. Please ensure you're using the same email address that you used when preordering. If you'd like to update your email address please send us a message.